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Customer Transition Engineer
Ref No.: 18-01657
Location: Houston, Texas
Position Type:Full Time
Pay Rate : $ 65,000.00 - 75,000.00 /Year
The Customer Experience team is looking for Transition Engineers to join a new team that will be responsible for onboarding new customers to the company.  The Onboarding Engineer role will be responsible for the technical aspects of deploying new contracted services and solutions. As the Onboarding Engineer you will digest the Statement of Work and create the plan for implementation.  Using due diligence data from the customer, you will create a project plan and drive the technical execution to completion.  The final deliverable is ensuring a complete handoff to steady state delivery and a happy customer.  The Transition Engineer role will require developing effective working relationships with customers and internal stakeholders.  The ideal candidate for this position will have experience planning, designing and delivering new customer solutions.   

Essential Functions
  • Digest deliverables from the company Statement of Work, (or Change Request) considering customer environment details and develop Transition project plans to ensure a successful transition from customer's as is state to the company designed solution
  • Execute the Transition project delivering on time, within cost, to the satisfaction of the customer
  • Set and continually manage customer, internal stakeholders and steady state delivery organization expectations
  • Ensure preparation of project completion documents (Drawings, diagrams and Run Books) and ensure knowledge transfer occurs to enable a successful handoff to steady state delivery
  • Prepare customer documents to seamlessly execute the project plan and ensure Transition delivery sign off.
  • Build programs, processes and procedures that are successful and repeatable in delivering value to our new customers
 
Knowledge/Skills/Abilities
 
  • Ability to use due diligence data and the Statement of Work and create a Transition Project Plan
  • Ability to manage, identify, mitigate and manage problems as they occur
  • Ability to effectively handle multiple tasks, and prioritize appropriately to meet deadlines
  • Hands on experience implementing hosted, multi-tenant Exchange versions 2003 - 2016 and O365
  • Hands on experience implementing HelpDesk
  • Hands on experience with hosted and virtual server implementations…VEEAM 9.5 and at least vCenter 5.0, Horizon 6, and ESXi 5.0
  • Hands on experience leading transition and transformation projects
  • Ideal candidate will have experience in cloud computing
  • Soft skills for dealing with internal and external stakeholders
  • Project management fundamentals
  • Ability to work independently and as the team lead
  • Meticulously detail-oriented with the ability to manage customer expectations and align resources for quality and timely delivery
Education & Experience
 
  • 10+ years of in-depth experience implementing technology solutions that utilize the skills described above
  • Experience working directly with customers, engineers and account managers as well as non-technical end users