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Senior UC Engineer
Ref No.: 18-01616
Location: Jersey City, New Jersey
Position Type:Full Time
Pay Rate : $ 155,000.00 - 165,000.00 /Year

Senior UC Engineer
Jersey City 155-165k base

The Senior UC Engineer will be responsible for Unified Messaging and Collaboration solutions (IM, VoIP telephony, video conferencing, etc.). The Senior UC Engineer will work on a small dynamic team, managing and providing support in various technologies and implementing services to create a competitive edge for our business.
  • Serve as a Senior-level Unified Communications expert with both operational and design engineering responsibilities in a Windows Infrastructure environment
  • Emphasis on Microsoft Lync/Skype, Enterprise Voice integration (Oracle/Acme Client/ECB), and Compliance solutions (Verba, Actiance Vantage, Global Relay)
  • Work closely with both IT and business partners to design and implement solutions supporting business needs
  • Within a team, design and implement critical business systems aligned with corporate strategic direction
  • Ability to multi-task and manage operational and project related tasks/responsibilities
  • Must be able to act autonomously and manage projects efficiently
  • This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions
  • Responsible for diagnosing and troubleshooting complex Skype enterprise voice and unified communication issues
  • As required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team members
  • Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
  • The senior expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activities
  • Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role
  • Participate/Contribute with after-hours/weekend work in rotation with all members of the team
  • Profile

  • Must have hands-on architecture/design and implementation experience with expert level knowledge of Microsoft technologies (Lync/Skype, Active Directory, DNS), scripting (Powershell, Python, automation) and Agile methodologies
  • Experience with Unified Communications technologies related to Enterprise Voice and External Federation EDGE Services
  • Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, etc.
  • Expertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topology
  • Desired
  • Specific familiarity with Oracle/Acme Client or comparable products
  • Knowledge of Session Initiation Protocol (SIP)
  • Involvement with Archiving solutions: Global Relay, Actiance Vantage, Verba
  • Forwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystem
  • ITIL experience is preferred

  • Lync/Skype, Scripting, Active Directory, Skype Enterprise Voice (Oracle/Acme Client)
  • Desired
  • Archiving Services, Cisco CUCM
  • Minimum 6-8 years
  • Financial services business knowledge, particularly prior work experience with financial industries
  • Bachelor's Degree in Computer Science/Engineering or the equivalent experience
  • Desired
  • Certification in MS technologies and IT Project Management