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Technical Support Technician
Ref No.: 18-01226
Location: Eatontown, New Jersey
Position Type:Contract
Technical Support Technician - Entry level:

the Technical Support Tech will receive incoming calls and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.

Education/Experience
- High School Diploma or GED
- Minimum of 1 year in Technical Services.
- Apple or Apple DEP experience
- A+ Certification.
- Network+ Certification.

Skills and Competencies
- Strong oral and written communication skills.
- Strong problem solving and analytical skills.
- Extensive knowledge of, PC and Apple computers, printers, monitors, software and basic networking.
- Ability to multitask effectively.

Major Job Duties and Responsibilities
- Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
- Accepts cases within the time limit determined by management.
- Updates cases daily and ensures all cases meet call back guidelines.
- Provides excellent customer service on all support calls.
- Utilizes all given resources to resolve customer problems.
- Meets departmental productivity guidelines.

Third Party Applications Not Accepted