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Enterprise Infrastructure Analyst
Ref No.: 17-04022
Location: Indianapolis, Indiana
Position Type:Full Time
Pay Rate : $ 75,000.00 - 85,000.00 /Year
PRINCIPAL ACCOUNTABILITY
Under the direction of the Infrastructure Manager, the EIA (Enterprise Infrastructure Analyst) works independently to develop and maintain the Data Center and Network technical infrastructure in collaboration with peers and other Infrastructure peers across Versiti. The EIA is also responsible for maintaining the integrity and security of End User computing platforms and systems.
 
EDUCATION
  • Bachelor's degree in MIS (Management Information Systems), Business, Engineering preferred or equivalent experience
  • Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional (MCP), or Cisco Certified Network Administrator (CCNA) preferred
  • ITIL (Information Technology Infrastructure Library) Foundation Certification preferred
 
EXPERIENCE
  • Minimum of 7 years' experience with Enterprise Data Center Server and Network environments
  • Minimum of 5 years of Server Operating Systems, Data Backups and LAN/WAN support in a professional work environment
  • Demonstrated expertise installing, managing and configuring Microsoft Server environments
  • Demonstrated expertise with VMWare Server and Horizon's client and Citrix or RDS environments
  • Demonstrated expertise with Linux or other Unix environments preferred
  • Demonstrated expertise with Data Center Backup/Recovery tools preferred
 
SKILLS AND KNOWLEDGE
  • Strong analytical ability to analyze systems and procedures, as well as exceptional problem solving skills
  • Must be able to work independently under minimal supervision, and as a member or leader on project teams
  • Solid customer service experience dealing with the requests of internal staff required
  • Well-developed interpersonal skills
  • Ability to influence others across organizational boundaries
  • Ability to effectively prioritize multiple responsibilities
  • Detail oriented with the ability to ensure accuracy of data and systems
  • Excellent oral and written communication skills with all levels of management and with employees
  • Must be able to work under pressure and meet deadlines
  • Extensive knowledge of Data Center hardware and software and Windows server operating systems
  • Effective leadership and coaching skills
  • Ability to develop and train others on current methodologies and techniques
  • Ability to work effectively with vendors
 
ROLE SPECIFIC SKILLS AND KNOWLEDGE
  • Advance knowledge of Cisco Network Hardware, Routing, VPN, and VoIP configurations
  • Advanced knowledge of Network and System Security concepts and their practical application for End User Systems, Data Center Systems and Networks
  • Expert knowledge for Routers, Switches, Load balancing and Firewall configuration and troubleshooting
  • Additional knowledge beneficial: Barracuda devices, Zix, Ecessa, Meraki, Palo Alto
  • Thorough knowledge of TCP/IP protocols and troubleshooting using Wireshark or similar network utilities.
  • Knowledge/Skills in telecommunication with emphasis in troubleshooting, configuration and administration
 
EQUIPMENT USED
  • Client based servers running Windows and Linux operating systems
  • Client based PC workstations running Windows operating systems, and Apple devices and O/S
  • Network printers and Multi-Function devices
  • Cisco and Client networking equipment
  • Cisco based VoIP, IP Telephony and Call Center equipment
  • Handheld personal devices (Tablets, mobile devices, and other wireless equipment)
 
SOFTWARE USED
  • Windows Server, Linux, some Client-UX, some IBM AIX
  • Windows Desktop O/S – Win7, Win10
  • Desktop and Server Imaging and Management Solutions
  • Service Desk Ticketing Systems
  • All Microsoft Office products including Office 365
  • Microsoft SharePoint
  • VMWare
 
PHYSICAL/MENTAL STRESS FACTORS
  • See Physical Requirements Questionnaire
 
MAJOR RESPONSIBILITIES
Communication
  • Represent projects/requests to Versiti Management and Leadership.
  • Keep Versiti leadership and customers informed on the status of projects/requests.
  • Supports IS Infrastructure projects through project documentation and execution of tasks
  • Keep other IS staff informed on assigned projects/requests.
 
Documentation Maintenance
  • Maintain QSDs, User Guides, Configuration Management Database, Environmental Manual and other work instructions as needed.
  • Use the appropriate Versiti project control systems to manage the documentation of hardware and software additions and changes.
 
Hardware/Software Administration
  • Lead the evaluation of enterprise computing hardware/software solutions
  • Develop and deploy Enterprise Server image and configurations
  • Troubleshoot computer equipment and software as needed.
  • Consult with software and hardware vendors on service issues and for technical support.
  • Develop Versiti wide environment and processes to upgrade hardware/software as needed.
  • Lead the development of policies and procedures related to Versiti's Enterprise Computing environment
  • Assume project lead role in select IS infrastructure related projects
  • Develop technology and processes and lead the upgrade of Enterprise Infrastructure environments
  • Assist in development of technology and processes for the migration of Users from current platforms to O365
 
Customer Assistance and Training
  • Respond to and resolve Tier 3 Service Desk requests as assigned.
  • Assist in the development of internal training classes.
  • Mentor and answer technical questions from other IS staff.
  • Assist in the training of Enterprise Infrastructure Specialists and Interns.
 
GENERAL DUTIES
  • Speak with internal customers to learn their business requirements, procedures followed and issues encountered.
  • Answer Management questions, applying knowledge of computer software, hardware, and procedures.
  • Evaluate software and hardware to determine usefulness in solving business problems or meeting customer requirements.
  • Continuously learn new business related technologies and software.
  • Assist Information Services' staff in installing/maintaining/upgrading network equipment and software.
  • Perform training sessions for users on software or hardware as needed.
  • Recognize and solve problems related to operations and/or Service Desk by carefully identifying, researching and resolving system problems in a timely manner remembering to alert management and other Information Services staff of network/server failures or degradations.
  • Complies with Information Services Quality system policies and procedures while performing day to day tasks.
  • Ensure security best practices in the operating environment.

Third Party Applications Not Accepted