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Technical Operations Support Engineer
Ref No.: 17-04010
Location: Wilmington, Delaware
Position Type:Full Time
Pay Rate : $ 75,000.00 - 100,000.00 /Year
Technical Operations Support Engineer

The Technical Operations Support Engineer's responsibility is to cover business-critical batch workloads, real-time / interactive processing, data transfer services, application and new technology on-boarding and upgrades, and recovery procedures. The international team is split into 4 global regions to provide 24*7*365 support. Additional responsibilities may include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments. Onboarding new technologies, assisting in proof of concept build outs and disaster recovery testing and planning.

  • Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
  • Flexibility: Able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to escalate to during critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned.
  • Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed.
  • Shift Work: Is willing to work a 10am – 6pm schedule during DST and 11am-7pm during the summer. Weekend work may be required on a long term rotational basis.

  • A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
  • Understanding of Linux administration fundamentals. Prior system administration experience highly desirable.
  • Programming experience in at least one of the following: Java, Python or Perl or at least shell scripting experience.
  • Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required.
  • Strong technical writing skills or previous documentation experience and familiarity with Confluence.
  • Prior experience with any of these technologies: Apache Cassandra, Hadoop, Docker, Kubernetes
Third Party Applications Not Accepted