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Desktop Support Technician
Ref No.: 17-03987
Location: St. Paul, Minnesota
Position Type:Contract to hire
Pay Rate : $ 15.00 - 20.00 /Hour
Desktop Support Technician
12+ Month Contract-
Downtown St. Paul, MN

Position Overview/Responsibilities:
  • Must have 3-5 years of Technical Support Experience
  • Must be able to script in Powershell
  • Our candidate will be responsible for assistance with hardware break fix, Installs, Adds, Moves, Changes, as well as computer refresh support.
  • Candidate will possess high level customer service skills and will be highly organized to manage multiple projects at once.
  • Candidate will work with our call tracking system and be responsible for updating call records and providing support documentation and developing knowledge articles.
  • Candidate will provide in-depth hardware and software troubleshooting and be familiar with video conferencing equipment.
  • Primarily responsible for site support of onsite/internal employees
  • Hardware break fix, Installs, Adds, Moves, Changes
  • Computer refresh support including imaging configuring machines as well as data transfer and testing
  • Responsible for identifying, logging, researching, and resolving incidents

Third Party Applications Not Accepted