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Service Desk Specialist
Ref No.: 17-03908
Location: St Paul, Minnesota
Position Type:Contract
Pay Rate : $ 20.00 - 25.00 /Hour
Service Desk Specialist
6+ Month Contract
St. Paul, MN

 
Position Responsibilities:
  • Provides advanced technical support to internal associates. 
  • Fielding phone and e-mail requests for service.
  • Active in the development, enhancement, and maintenance of equipment and data.
  • Responsible for identifying, logging, researching, and resolving incidents. When requests are beyond their capabilities, the associate is responsible for documenting, tracking, monitoring, and ensuring timely request
  • resolution.
  • Relies heavily on experience and personal judgment to plan and accomplish goals.
  • Working with Development staff to test handheld application and reporting enhancements
  • Deliver process documentation to field for application enhancements
 
Position Qualifications:
  • 2+ years of experience in a Help Desk/Service Desk environment
  • 2+ years technical knowledge of commonly-used concepts, practices, and procedures, basic technical knowledge of servers, networks, applications, and hardware in a business environment
  • 2+ years experience utilizing call management software & monitoring tools such as Remedy or ServiceNow
  • Associates Degree in Information Technology or related field (Preferred, not required)
  • 2+ years Microsoft Office Experience: Outlook, Word, Excel, PowerPoint is preferred
  • Experience with iOS, iPhones & iPads is preferred
  • Mobile application support experience is preferred
  • Familiarity or direct use of MDM technologies such as AirWatch is preferred

Third Party Applications Not Accepted