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Help desk Analyst
Ref No.: 17-03856
Location: New York, New York
Position Type:Full Time
Pay Rate : $ 40,000.00 - 50,000.00 /Year
Help desk Analyst

General Purpose
This is a multi-role full time position in which you will work in a team environment overseeing the administrative functions of a Windows Active Directory environment, and LAN / WAN network infrastructure, ensuring maximum availability of IT resources.
Responsible for designing, organizing, modifying, and supporting computer and servers systems, Design and installs LANs, WANs, Internet and intranet systems, and network segments.
Main Function/Responsibilities
  • Support LANs, WANs, network segments, Internet, and intranet systems.
  • Maintain system efficiency.
  • Ensure design of system allows all components to work properly together.
  • Troubleshoot problems reported by users.
  • Maintain network and system security.
  • Analyze and isolate issues.
  • Monitor networks to ensure security and availability to specific users.
  • Evaluate and modify system's performance.
  • Maintain integrity of the network, server deployment, and security.
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • Design and deploy networks, and Perform network address assignment.
  • Assign routing protocols and routing table configuration.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Maintain network servers such as file servers, VPN gateways, Exchange server, antivirus, and intrusion detection systems.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, antivirus, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions.
  • Write training manuals and train computer users

    WORKING CONDITIONS/PHYSICAL EFFORT:
  • Responsibilities require working evenings and weekends, sometimes with little advanced notice.
  • physically able to lift and carry up to 30 pounds
  • travel to other branches to resolve on-site technical support
  • Other duties may be added and/or assigned as needed.
Education and Experience

  • A plus but not require, knowledge of IBM Iseries, and Jack Henry and Associates applications.
  • Bachelor's degree in IT related field of study, or 2 years of related work experience.
  • Hands on experience with Active Directory, Group Policy, Windows Server Administration (2008/2008R2/2012/2012R2), Windows 7 Administration, VMWare Administration.
  • Experience configuring, troubleshooting, Cisco routers, and switches.
  • Experience configuring, supporting firewalls, and remote access (VPN).
  • Highly self-motivated and directed, with keen attention to detail.
  • Excellent technical knowledge of desktop operating systems (Windows 7 and 10).
  • Excellent technical knowledge of supporting Microsoft Office 365 and Exchange online.
  • Microsoft Certificates: MCSA

Key Competencies
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Business Acumen - Ability to grasp and understand business concepts and issues.
  • Conceptual Thinking - Ability to think in terms of abstract ideas.
  • Creative - Ability to think in such a way as to produce a new concept or idea.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized: Possessing the trait of being organized or following a systematic method of
    performing a task.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Project Management - Ability to organize and direct a project to completion.
  • Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Third Party Applications Not Accepted