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NOC Manager
Ref No.: 17-03852
Location: New York, New York
Position Type:Contract to hire
Pay Rate : $ 80,000.00 - 100,000.00 /Year
NOC Manager

POSITION SUMMARY:
The Network Operations Center (NOC) Manager will be responsible for Tier 1 & 2 Network Support and Customer Service across the enterprise. They will provide support for existing network deployments, monitoring of carrier circuits, nodes and devices. Working with a multidisciplinary team of engineering and operations personnel, the NOC Manager will be responsible for monitoring, provisioning, troubleshooting, analyzing and resolving network related issues. Furthermore, he/she will be responsible for coordinating resolution for Network related incidents as they pertain to the Data Center. The NOC Technicians will report to the NOC Manager.
This position is located in Manhattan NY

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Manages the expedient resolution of all network related requests in a 7x24x365 working environment.
  • Provide high level of Customer Satisfaction for Support Tickets and Requests. Build and maintain supportive working relationships with Customers.
  • Lead for network monitoring and go to person for Tier 1 & 2 network troubleshooting.
  • Perform customer and carrier circuit troubleshooting. Analyze and resolve performance degradation.
  • Perform Internet Access circuit provisioning. Assign and configure IP bandwidth, IP addresses, and switch interfaces.
  • Maintain existing network infrastructure as well as assist Network Engineering with network configuration changes and upgrades.
  • Perform network monitoring and capacity management.
  • Provide input into process and procedure for increasing reliability, reducing procedural errors and managing change within the network.
  • Create and maintain training material for NOC Technicians. Maintain network documentation, including, but not limited to, inventories and diagrams.
  • Participate in the development of technical requirements for both customer facing network services and internal networks during break/fix activity with Operations personnel.
  • Ensure Maintenance Notification and Service Advisory communication is distributed to Customers in accordance with SOP.
  • Prepare, document and present staff performance evaluations. Handle any staff disciplinary action situations and provide documentation.
  • Must be flexible to work day and night shifts to cover for scheduled and unscheduled absence. Manage staff work schedules.
  • Manage multiple concurrent interdisciplinary projects and ability to work on a team.
  • Develop standard operating procedures.
  • Oversee the training and development of staff.
EDUCATION and/or EXPERIENCE:
  • 4 years of Telecommunications, Network and Operations Service Support Center Management experience; including managing people and process.
  • Bachelor's degree (or equivalent training) in engineering, computer or information sciences.
  • Familiarity with configuring and managing Juniper and Cisco based networks. Experience with WAN, LAN, Wireless LAN and VPN installation, configuration and troubleshooting.
  • Understanding of Layer 2 and Layer 3 routing protocols including BGP, OSPF, STP and MPLS.
  • Understanding of DWDM technology.
  • Experience with network hardware installation.
  • Effective troubleshooting and analytical skills and ability to manage complex technical projects under pressure.
  • Must have effective written and verbal communications skills and be able to effectively use spreadsheets, Visio/AutoCAD, and project management programs.
  • Knowledgeable and capable with Data Center, Security System, NOC, Call System and Client monitoring Applications.
  • Proficient with Network protocols, media and Test Equipment.
  • Experience managing staff performance, conducting evaluations, coaching and developing team.
KNOWLEDGE and/or ABILITY
  • Must be a strong manager and administrator.
  • Must be able to lead and train others to safely accomplish tasks, adds moves and changes.
  • Ability to coach, train and develop a highly motivated and productive staff.
  • Knowledgeable of Customer Service, Telecommunications Industry and Infrastructure Management best practices.
  • Proficient with all safety concerns and procedures.
  • Good communication and Customer relation skills.
  • Ability and desire to learn and take on additional responsibilities.
Third Party Applications Not Accepted