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Help Desk Manager
Ref No.: 17-03828
Location: New York, New York
Position Type:Full Time
Pay Rate : $ 55,000.00 - 70,000.00 /Year
IT Consulting firm is looking for a motivated individual, IT leader and Help Desk Manager/Service Coordinator to join our team. We focus on both Traditional Infrastructure as well Cloud Computing. We provide custom IT Consulting and Support for our clients, as opposed to selling a Managed Service platform.

Job Description:
  • This is a full time, salary position for a Service Desk Coordinator/Help Desk Manager who will be responsible for supporting multiple businesses across many industries. The following will be expected of the service coordinator:
    • Coordinate and schedule dispatches for all client requests for our team of consultants
    • Update calendar for all Consultants
    • Manage and oversee projects for our clients - scheduling tasks, planning a timeline, understanding task prerequisites
    • Work with vendors on product procurement for our clients
    • Follow up on outstanding items and be as proactive as possible
    • Ensuring tasks are completed and communicating with clients on any further needs
    • Reviewing consultant notes on tasks, quality control of documentation
    • Handle dozens of requests daily, responding to requests in a timely and appropriate fashion
    • Overseeing and managing multiple projects at once, quality control of projects, which may include weekend or overtime tasks
    • Managing Consultants Education/Growth initiatives

Character Traits:
  • Hard Working, analytical, forward-thinking, team player, fast-paced, outstanding communication skills (55+ WPM), ability to document, lead and manage.
  • Speaks to customers and technicians/consultants on a regular basis
  • Can handle tough clients/scenarios, high pressure environment
  • Is okay with being first line of support for clients and "on call 24/7
  • Understands networking / helpdesk
  • Familiar with Google Apps/Drive - familiar with creating and managing online spreadsheets
  • Can troubleshoot Tier 1 issues on their own
  • Writing Samples, showing your grammar and communication skills
  • Has led/managed other people and pushed them to grow and get the most out of them
  • Okay with being in the office most of the day (Can use treadmill desk sporadically)

We pride ourselves in honesty, transparency and teamwork, internally as well as with our clients. We are an IT company that does not focus on Managed Services, and therefore provide hourly consulting for our 200+ clients, mainly in the New York City area, but across the world. Our main office is located near Grand Central.

We are looking for the self-motivated cream of the crop, to join our team.