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Helpdesk/Desktop Support Analyst
Ref No.: 17-03757
Location: Chicago, Illinois
Position Type:Contract to hire
Pay Rate : $ 20.00 - 25.00 /Hour
Help Desk/Desktop Support Analyst

Summary: Our client in financial services. The ideal candidate will possess strong troubleshooting skills including both hands-on and remote support.
 
Responsibilities:
  • Application/OS packaging and deployment
  • Help Center systems administration (e.g. Hitachi, SDE, etc) via phone, email, and in person
  • 3rd tier resource for troubleshooting issues
  • Provide Tiers 1 & 2 support when necessary, deployment of assets when necessary
  • Provide WebEx, Video conference, and Hardware support
  • Grant account access through Identity Management system
  • Configure and deploy desktops and laptops and assist with office moves
  • Create and implement workflow; and deploy software using Altiris/Symantec Client Management Suite
  • Support Outlook and Sharepoint
  • Conduct quarterly account reviews and support virtual desktop environments
  • Prepare documentation including "How To” guides, FAQ's, and PPD's)
  • Additional assignments as assigned
Requirements:
  • Associates degree or higher; At least 2 to 4 years of progressive support, call center, and system administration experience
  • Prior experience in large, multi-national firms
  • Enjoys a fast-paced environment
  • Exposure to regulatory requirements (HIPAA, SOX, etc)
  • Strong desktop support with hardware break fix
  • Strong Microsoft Windows (XP, Win7, Win10) and Office (Word and Excel) experience
  • Citrix experience
  • Ability to deploy and move equipment and monitors
  • Major implementation and rollout (200+ PCs) experience
  • Strong communication skills both verbal and written
  • Strong work ethic and ability to work independently as well as with a team
Third Party Applications Not Accepted