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AV Tech Support Specialist
Ref No.: 17-03745
Location: Chicago, Illinois
Position Type:Full Time
 
Summary:
The AV Technical Support Specialist is responsible for providing technical hardware and software support for the Firm's Conference facilities. Provides AV Technical Support to users by performing the following duties:
 
Duties and Responsibilities:
 
  • Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.
  • Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support.   Coordinate with Service Desk for advanced support, if required.
  • Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
  • Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
  • Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, e.g., wireless Internet access, shade controls, light controls.
  • Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.
  • Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
  • Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
  • Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
  • Provide asset management of all AV and VTC equipment.
  • Perform AV and VTC equipment moves, changes and exchanges.
  • Perform or facilitate repairs of AV and VTC equipment.
  • Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
  • Assist with special projects and/or other duties, as required.
 
Qualifications:
Qualification Requirements: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (the "Duties”) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

Education and/or Experience:
Required:
  • A minimum of 3 years videoconferencing and presentation technologies experience
  • A minimum of 3 years customer service experience.
  • Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
  • Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).Knowledge of WebEx, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.
  • Knowledge and understanding of Cisco video endpoints, Cisco Jabber and Crestron control devices.
  • Strong dedication to customer service.
  • Experience working in a fast paced conference center environment
  • Experience with Windows compatible personal computers and Microsoft applications.
  • Required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl. Required to lift and/or move up to 40 lbs.
Preferred:
  • BA/BS degree or equivalent work experience
  • CTS Certification
  • Prior experience in a law firm or service industry.
  • Industry relevant training or technical courses a plus.
Other Skills and Abilities:
The following will also be required of the successful candidate:
  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • A self-starter who desires to show ownership and commitment to the job
  • Able to preserve confidentiality and exercise discretion

Third Party Applications Not Accepted