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Trade Floor Support Analyst
Ref No.: 17-03710
Location: NY, New York
Position Type:Full Time
Pay Rate : $ 90,000.00 /Year
Trade Floor Support Analyst
The Trade Floor Support Analyst role is responsible for supporting the IT Operations and Trading Floor Support needs and provide afterhours support for other regions.
Principal Responsibilities of Trade Floor Support Analyst
  • General IT incident resolution.
  • Support of all the end user IT software and hardware during trading / dealing hours (7am – 4pm) and when needed beyond, to circa 20 positions including Trade Floor, Back Office functions and Senior Management.
  • Market Data / Trading / Business Application installation and support including but not limited to Bloomberg TOMS, Reuters Eikon, BARX, Calypso, Webice, Exodus, Citrix, MS Windows/Office
  • Incident resolution via Service Desk or through direct desk side engagement with the customer.
  • 1st Line Support of IPC Dealerboards, Cisco IP Telephony and mobile telephones
  • Support of Remote and Home Working.
  • Participate in testing new applications and hardware as required.
  • Day to day consultation with key stakeholders ranging from desk assistants through to Managing Directors.
  • Involvement in project implementation and general desk moves and changes.
  • Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
  • Ensure that IT policies and procedures are followed correctly and appropriately, e.g. Incident Management, Release Management, Change Management and Configuration Management.
  • Customer coaching on product use and associate tools.
  • Liaising with the Global IT functions on Infrastructure Support (including voice, networks, servers, video conferencing) and Business Application Support
  • Participating in annual Disaster Recovery, BCP Tests, Power Downs and other Weekend Work.
  • Create and maintain a culture of continuous improvement, pro-actively identifying opportunities for service improvements and internal efficiencies.  Regularly deliver efficiency gains and added-value service improvements. -Provide L1 & L2 support.
Key Competencies & Qualifications of Trade Support Analyst
  • Trade Floor/Back Office Applications Support Analyst with relevant experience in supporting trading floor gained at a recognised hedge fund, a bank, or a trading house.
  • Ability to prioritise work effectively and communicate those priorities to stakeholders.
  • Internally motivated with the ability to thrive in a dynamic, fast-paced, interactive, entrepreneurial, and international business environment.
  • Ability to handle numerous tasks simultaneously and perform under pressure.
  • Highly motivated; willing to put in extra effort to get the job done.
  • Good interpersonal and relationship building skills allowing effective work with management, Front office, and other relevant functions.
  • Strong communication skills and ability to explain complex concepts concisely while tailoring the level of detail for audience at hand and be capable to build and maintain good working relationships with other global IT functions.
  • Team and service oriented individual.
  • Technical skills desired include Client end user hardware, MS Office, Windows 7 and general Windows Server, Active Directory, Citrix client, Microsoft Exchange and US specific business application support skills as well as an understanding of group policy, login scripts, and printer / drive mappings.
  • Support skills should include investment banking / financial desktop support experience such as Market Data, Trading, Settlement applications and telephony end user support.
  • Of added value – FIX connectivity experience, project management.
Third Party Applications Not Accepted