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Infrastructure Support Analyst, Senior
Ref No.: 17-03513
Location: Crookston, Minnesota
Position Type:Full Time
Pay Rate : $ 65,000.00 - 75,000.00 /Hour

Infrastructure Support Analyst - Senior
Crookston, MN
Permanent Hire
$65,000-$75,000 / year

Travel Required: 50-75%

Under minimal supervision performs remote and desk-side hardware and software support for end users of PC-based systems throughout the organization. Trains end users in use of equipment and software. Will provide some day to day work direction and support to more junior Infrastructure Support members.

Will demonstrate initiative, strong problem solving and troubleshooting skills. The ideal candidate will be client focused with excellent interpersonal skills and comfortable in a dynamic, fast paced environment. This position requires some physical labor.

  • Experience with Windows XP, Windows 7 and all applications/functions native to Windows
  • Understanding of TCP/IP and Microsoft Networking, Microsoft Outlook 2007 and 2010
  • Experience with deployment and troubleshooting network and standalone printers, Blackberries, iPhones, and Android based phones, and iPad tablets.
  • Requires basic knowledge of networking and server equipment and operating systems to respond to support and break/fix calls

  • Primary on-site problem triage, resolution and recording.
  • Owner of the standard image for desktop devices. Configuration must be modified and updated regularly in alignment with desktop needs for enterprise services tools and applications.
  • Procurement of desktop and laptops, installation of standard image.
  • Troubleshooting desktop related issues.
  • Local infrastructure support
  • Installs hardware and software including operating system and office applications including unpacking new equipment; installing and removing options in PC's; installing and configuring software; performing backups of workstations; preparing equipment for shipping; shipping equipment to remote sites; shutting down and moving workstations; cleaning and refurbishing equipment.
  • Configures client workstations and assists with PC installations and swaps.
  • Provides end user support and obtains technical support, as required.
  • Create and maintain technical documentation.
  • Administering corporate workstation assets by tracking computer equipment using appropriate asset management database, tagging equipment with asset tags, perform physical inventory as necessary.
  • Provide end-user support by providing limited desk side training in operating hardware and software.
  • Repair/upgrade all computer equipment to include troubleshoot and fix problems on PC's, troubleshoot and fix problems on printers, respond to Help Desk dispatch.

Third Party Applications Not Accepted.