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AV Technical Support Specialist
Ref No.: 17-03482
Location: New York, New York
Position Type:Full Time
Pay Rate : $ 55,000.00 - 65,000.00 /Year
Summary:
The AV Technical Support Specialist will coordinate, execute, and support the audiovisual requirements of executive, educational and routine meetings within a fast paced customer service focused environment.

Duties and Responsibilities:
  • Setup, testing, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment;(e.g., video data projection systems, computers, audio- and videoconference equipment, video switchers, microphones, video cameras, audio systems, and operation of Integrated AV systems). Provide best effort assistance to fulfill any multimedia technical needs as assigned.
  • Provide basic in room PC, laptop, email, wireless internet access and Power Point setup support. Coordinate with Client's IT Department for advanced support if required.
  • Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
  • Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
  • Perform regular preventive maintenance checks (e.g. either report or address troubles such as cable management issues, safety standards noncompliance, etc.).
  • Maintain conference room integrity and escalate housekeeping of technical issues outside of AV and conferencing technology and applications to appropriate department.
  • Assist as needed with video production shoots, develop and maintain knowledge of video production equipment and processes.
  • Maintain understanding of current and new technology.
  • Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
Education and/or Experience:
Required:
  • High School diploma or equivalent.
  • A minimum of 3 years of AV and presentation technologies experience.
  • A minimum of 3 years of customer service experience.
  • Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
  • Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook)
  • Knowledge of WebEx, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.
  • Knowledge and understanding with Tandberg/Cisco, Crestron.
  • Strong dedication to customer service.
  • Required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl. Required to lift and/or move up to 40 lbs.
Preferred:
  • Prior experience in a law firm or service industry.
  • Industry relevant training or technical courses a plus.
  • A CTS certification by InfoComm.

Other Skills and Abilities:
The following will also be required of the successful candidate:
  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • A self-starter who desires to show ownership and commitment to the job
  • Able to preserve confidentiality and exercise discretion
Third Party Applications Not Accepted