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Technical Support Analyst
Ref No.: 17-03272
Location: Englewood, Colorado
Position Type:Full Time
Pay Rate : $ 20.00 - 25.00 /Hour
Technical Support Analyst
Englewood, CO
3-Month Contract to Hire


The Technical Support Analyst is responsible for daily support to our client's external customer base - related to their products and the services delivered through the Client Support Center. The client base consists of users of client's software products, on premises hosted solutions, and those for whom client has delivered services. The Technical Support Analyst is part of a support team working help desk tickets and processing incidents and requests, along with providing installation and troubleshooting support for our client's products. Technical go-getters with a friendly attitude and teamwork mentality need apply!

Job Functions:​​
  • Work on teams independently
  • Coordinate internal and external tasks to meet assigned deadlines
  • Responsible for the support of internal and external systems, requests and issue resolution
  • Writing of project-related documentation consistent with our client's professional and high-quality standards
  • Attain and maintain a 95% or greater response time rate
Required Experience & Skills:
  • Experience with diagnosing and troubleshooting different desktop operating systems
  • Experience with diagnosing and troubleshooting numerous types of desktop applications such as Microsoft Office
  • Ability to apply strong analytical and problem-solving skills
  • Must have excellent written and oral communication skills
  • Self-starter with ability to contribute to a team environment
  • Demonstrate a working knowledge and understanding of Active Directory, SQL Server, IIS and other Windows Server roles.
  • Basic knowledge and understanding of LAN/WAN networking concepts and technologies
  • Experience working with VMware and virtual server technologies
  • Working knowledge of Lotus Notes is a plus
  • Excellent technical and mechanical aptitude
  • Willing to seek out and meet challenges in a changing environment
  • Ability to be flexible and change as business needs evolve
Additional Information:
  • Location: Englewood, CO (Inverness)
  • Hours: M-F 8-5PM
Third Party Applications Not Accepted