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Incident Manager
Ref No.: 17-03215
Location: houston, Texas
Position Type:Full Time
Pay Rate : $ 120,000.00 - 150,000.00 /Year
Looking to join an expanding team that restores service outages across all business applications and infrastructure for the entire company's global business groups?

As an Incident Manager, you'll act to restore normal operations as quickly as possible with the least possible down time for business critical services.

You'll have the opportunity to work with various internal and external technology partners to ensure timely service restoration, develop and deliver ITIL framework based methodologies, and document relevant processes to ensure that incidents are being managed within the service level agreements as per customer expectations and within contractual boundaries.

Significant IT Incident and Problem Management experience in an ITIL and Dev Ops environment is key, as well as:
  • Knowledge of infrastructure technologies such as, but not limited to, different Unix service platforms, Wintel systems, relational database systems, networking protocols and topologies, and collaboration technologies
  • Vendor management/relationship experience
  • Service management toolkit experience such as Remedy
  • Cloud technology exposure
As you will be working in high pressure situations with all levels of employees, you will need to have:
  • Strong communication and stakeholder management skills
  • Ability to take initiative and ownership of process issue with minimal supervision
  • Ability to multi task and prioritize multiple ongoing issues

Third Party Applications Not Accepted