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Technical Support Engineer
Ref No.: 17-02681
Location: New York, New York
Position Type:Full Time
Pay Rate : $ 55,000.00 - 70,000.00 /Year
Our client is a rapidly growing IT Consulting firm looking for a motivated Technical Support Engineer to join the team. Our client focuses on both Traditional Infrastructure as well Cloud Computing. Our client provides custom IT Consulting and Support for their clients, as opposed to selling a Managed Service platform.

Job Description:
  • Meet with business owners on a weekly basis, analyze their current setup, and provide recommendations on improvements to sales stuff within 3 days of initial assessment.
  • Provide detailed recommendations, including line items for each task with times
  • Provide a high level of documentation of every client including network diagrams, passwords, and other client specific information
  • Document all procedures that were performed at client including time spent, and report back to dispatcher with any follow up items
  • Be able to provide group training on services such as Google Apps and Hosted Exchange, including groups that are 10 or more
  • Oversee and plan multiple projects at once, and execute those projects, which may include weekend or overtime tasks
  • Support multiple clients on a daily basis remotely and onsite
  • Has experience with Cabling and/or Building out Server Rooms
Core Technologies:
  • Windows Server 2003/2008/2012
  • Virtualization including VMware and Hyper-V
  • Cisco Firewalls and Switches, including CLI-based routers
  • Cloud technologies including Google Apps, Microsoft 365, Rackspace Cloud / Hosted Exchange and Amazon Web Services
  • Strong understanding of DNS and types of records
  • Disaster Recovery Planning and simulation
  • End-user support, customer service
Character Traits:
  • Hard Working, analytical, forward-thinking, team player, fast-paced, outstanding communication skills (55+ WM), ability to learn technologies quickly.
  • Examples of dealing with tough clients/scenarios
  • Examples of troubleshooting without assistance from a Senior Engineer
  • Writing Samples, showing your grammar and communication skills
  • Examples of technologies you had little to no experience in, but were able to teach yourself quickly
  • Ability to work after hours and on weekends, as needed by our clients