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IT Support Specialist
Ref No.: 17-01872
Location: Troy, Michigan
Position Type:Full Time
Pay Rate : $ 50,000.00 - 55,000.00 /Year
IT SUPPORT SPECIALIST
Seeking an experienced IT Support Specialist to be the go-to technical support person for an established and growing organization. The primary responsibility of the IT Support Specialist will be to assist the IT department with all aspects of technology as it it relates to company priorities (local/regional/case team). This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.

RESPONSIBILITIES:
Provide a high level of customer service while supporting end users in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, mobile and data devices, phone and voice mail systems, AV systems
Make every effort to meet the needs of staff while ensuring all special requests for non-standard software, hardware, etc. are approved by IT Service and the Security Team Maintaining and troubleshooting of laptops, desktops, printers, mobile and data devices, telephones, AV systems, etc.
Support a variety of operating systems, software, email and internet protocols
Hardware and software asset tracking and inventory management
Vendor management: coordinate the repair and maintenance of office printers, and AV system and computing equipment with outside vendors
Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
Communicate and coordinate frequently with end users as well as with local, regional, and global support teams
Maintain configurations of all notebook and desktop computer systems according to established standards by IT
Maintain problem call history by recording calls in the ticket tracking database; analyze call data to proactively identify improvement opportunities
Manage local technology in order to increase reliability, security, interoperability, effectiveness
Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability
Achieve annual goals and objectives, developed in cooperation with IT Service organization and office
Prepare and deploy laptops for staff, including configuration and imaging of laptops as well as data transfers in accordance to equipment life cycle
Ensure proper hardware and software asset tracking and inventory management
Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
Maintain configurations of all notebook and desktop computer systems according to established company requirements
Document and update technology related instructions/procedures/knowledge articles

REQUIREMENTS:
Bachelor degree in Technology or equivalent experience
3+ years of experience in an IT Support role
Experience in communicating and presenting technical concepts to management, peer group and staff
Experience in working with teams
Experience troubleshooting Windows 7, Office Suite, Internet Explorer, VPN/network connectivity, iOS
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile and data devices, networking, and server administration, vendor management
Focuses on excellent customer service and needs of the user community
Displays self-starting attitude, resourcefulness and professionalism
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience and the ability to handle stressful situations
Demonstrates competence and character that inspires trust
Communicates effectively with the management groups and office technical staff
Able to work independently, exercising sound judgment and initiative
Demonstrates strong ability to identify, analyze and solve problems
Able to respect all company information as personal and confidential
Focuses on continuous learning to further IT knowledge and career development
Ability to work independently as well as in a team environment
Meticulous attention to detail
Ability to meet deadlines
Ability to follow established procedures/standards
Excellent oral and written English, clear communication
Some travel may be required



Third Party Applications Not Accepted