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Help Desk/End User Computing - Technical Support -
Ref No.: 18-13752
Location: Tampa, Florida
Manages Windows Servers and supporting network infrastructure and services to ensure integrity, security, compliance, and availability. Participates in technical projects, tasks, and initiatives to completion. Directs and/or coordinates identification of improvements to systems, procedures and operational methods. Analyzes and evaluates system performance, reliability, capacity trends and scalability potential to develop and implement recommendations to address problems and make improvements. Responsibilities - 60% Monitor and support technology platforms, including Windows Server (hardware, operating systems), networks, Active Directory Services, DNS, VMWare Ensure system security and compliance to NYL Standards Evaluate system performance to develop and implement recommendations to address issues Ensure system integrity and availability Analyze and resolve hardware/software problems Act as a resource to Applications teams to resolve technical issues Manage / update Server Certifications General (Baseline) Systems Administration and Technical Support (maintenance and problem resolution) Design, institute, and manage and maintain well-documented Backup & Recovery procedures 2nd and 3rd Level Technical Support for escalated issues and questions Provide guidance to other technical teams based on areas of expertise Responsibilities - 30% Capacity planning and performance tuning Interact with IT Support personnel, applications/systems analysts, manufacturers and vendors representatives and business personnel to implement enhancements, participate as SME in managed-Projects, and support Design and specification development Experience with Veritas backup products (e.g. Netbackup, System Recovery) Software package Integration: review, installation, configuration and maintenance Research, planning and coordination for implementation of new technologies Responsibilities - 10% Disaster Recovery planning and documentation Ensure that all systems/technical and procedural documentation is up-to-date; create new documentation to support implementation efforts. Assists in ensuring that the users are adhering to operating and security procedures and requirements Performs other assignments to comply with the Business strategies and initiatives. Provide after-hours on-call support and overtime work as-needed Required Qualifications: 5 plus years of hands-on experience in Windows Systems Administration/Operations Current MCSE Windows 2008 or above Expert knowledge of medium-to-large Windows Server installations Hands-on experience planning and maintaining Client ProLiant or similar hardware installations. Monitor, configure, and tune Windows servers, software and utilities; significant hands-on OS installation, configuration, upgrade experience required with Win2k8 and above Strong Active Directory and Group Policy Object Design and Management experience Strong knowledge of TCP/IP networking Skilled at monitoring performance of software and hardware and recommending and implementing changes to maintain acceptable performance Experience anticipating future performance requirements to support growth and scalability Excellent debugging and troubleshooting skills and methodology Superior communications skills and the ability to self-manage Optional Qualifications: VMWare certified WMI / ADSI scripting for administrative purposes Enterprise tape backup (hardware/software) technology Server replication technologies (e.g. Doubletake) Client iLO SharePoint Administration Technical Project Management experience 4 year degree optional/preferred