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ServiceNow Administrator
Ref No.: 18-13408
Location: Princeton, New Jersey

Position Summary

CLIENT is seeking a ServiceNow System Administrator to join its Service Management Office (SMO) within the Office of Information Technology (Client). The SMO provides leadership and direction to ensure that the services Client provides continually meet customer needs and add value to the CLIENT. The system administrator works closely with SMO colleagues and Client stakeholders to understand business needs and then leverages the ServiceNow platform to design, develop and configure solutions that meet these needs. To maintain the stability and usability of ServiceNow, the administrator performs regular application maintenance and incident support, as well as contributes to ServiceNow software releases.

The position documents the platform, assesses the impact of new requirements, and provides controls to ensure that correct technical solutions are leveraged in the delivery of business solutions. Overall, the system administrator possesses ServiceNow knowledge and skills, as well as has an understanding of the business strategy and policies that govern the ServiceNow platform.


70% Support (incidents and requests):
• Align ServiceNow platform capabilities to established business strategies
• Contribute to ServiceNow software releases through configuration tasks and feature delivery
• Optimize stability and usability of ServiceNow through regular application maintenance
• Continually identify opportunities for system and solution improvement
• Assist with incident resolution
• Develop request forms in ServiceNow

15% Project work:
• Assist with the design and development of new ServiceNow applications and services
• Participate in implementing new ServiceNow requirements
• Assist with the architectural controls and impact analysis for new requirements
• Create and maintain a detailed view of the ServiceNow architecture
• Assist with estimating release level of effort

10% Planning:
• Contribute to governance processes
• Contribute to the implementation of technical best practices, policies, and procedures

5% Professional Development:
• Stay current in ServiceNow products and applicable integrated technologies

Essential Qualifications
• A minimum of 1 to 2 years working as a ServiceNow system administrator
• Experience with enterprise security and architecture, with knowledge of various authentication systems
• Experience in IT service management
• Experience with database design schemas and data modeling
• Strong experience in requirements-gathering
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications

Preferred Qualifications
• ServiceNow System Administrator certification
• Knowledge of JavaScript, HTML and CSS development languages
• Demonstrated experience implementing ITSM/ITIL software solutions

Bachelor's degree, or equivalent years of related work experience