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Implementation Conversion Analyst I
Ref No.: 18-13115
Location: St. Petersburg, Florida
The Implementation-Conversion Analyst will coordinate and facilitate credit card implementation tasks involved in all primary projects that may include internal conversions, external conversions, startup programs and add programs.

Minimum Qualifications
• Proficiency working in Windows-based systems
• MS Excel knowledge is necessary as this resource will be creating/manipulating spreadsheets on a regular basis)
• Attention to detail
• Previous BA or Project Coordinator experience – in this role this individual will be responsible for some scheduling, planning, and requirements gathering
• Professional customer service experience, as this contractor will be working directly with clients on a regular basis

Preferred Qualifications
• Previous implementation work
• Credit card processing experience
• Experience working in the Financial Services industry

Customizes software through the use of authoring tools to meet individual customer needs – modifies screens and data fields, creates new forms, screens, product sets, tables, etc.
• Throughout the project, provides expertise to answer questions and guide the client in the use of the system.
• Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.
• Acts as an on-site resource during conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion week. Reviews the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors) with the customer and obtains client sign-off. Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes, and balancing adjustments.
• Other related duties are assigned as needed.
EDUCATIONAL REQUIREMENTS:
Bachelor's Degree in Business or related field or the equivalent combination of education, training, and work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Requires advanced working knowledge of systems as well as the industries in which company competes for business
• Ability to understand, apply and explain concepts
• Ability to handle project commensurate with job expectations
• Ability to analyze and solve problems using learned techniques and tools
• Requires human relations, negotiation and documentation skills
• Requires high attention to detail
• Positions involving data mapping require strong analytical and technical skills
• Ability to translate client requirements to technical specifications and communicate to technical staff
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability