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Global KYC Operations Control Head – Director
Ref No.: 18-12779
Location: Jersey City, New Jersey
Global KYC Operations Control Head – Director

Job Purpose:

Global responsibility for ensuring a strong operational controls framework is in place. Monitor and execute key operational control; develop and monitor key metrics. Ensure timely execution of Regulatory Corrective Action Plans (CAPs). Re-engineering of Operational implementation of processes, in line with KYC/AML policy. Responsible for working with key stakeholders in ICG businesses, Compliance and KYC to review and ensure proper execution and adherence to KYC/AML policies and standards. Assess business and operational impact and define implementation plans with Client KYC team.

Job Background/context:

KYC Operation Control is a key component of the KYC Organization, accountable for implementation and maintenance of procedures, controls and metrics to ensure operational compliance with AML/KYC policy.

The role entails the review of the KYC/AML risks and controls, as well as the necessary governance structure in order to ensure proper controlled environment.

Key Responsibilities:
  • Design, socialize and implement strong ops control discipline with specific actions and activities to be followed by BSU ops team globally
  • Work with Business and support units to ensure they consider any changes required to in-business controls
  • Identify gaps in process against policy or control gaps and ensure the Corrective Action Plans (CAPs) are raised where appropriate
  • Track progress against open CAPs to ensure completion within target deadlines, with particular tracking for remediation populations
  • Monitor and track processes such as ICC/IPC, Temp Waivers, offline approvals etc., to ensure the processes are being followed and reported accurately.
  • Work in partnership with the ISG Risk and Control team for risk mitigation of open issues, internal audit or compliance issues, CAP closure etc.
  • Establish key metrics and risk indicators to include monitoring of workable populations and determine remediation activities where appropriate, and make risk based decisions on next steps
  • Control oversight of Global Scorecard process, including review of the various tabs
  • Manage end to end policies operational manual and procedures aligned to AML/KYC Policy/Standards
  • Manage a global team of KYC Operational Control experts
  • Review all KYC/AML standards and policies
  • Develop Standards & Operational Procedures for KYC
  • Identify and implement process efficiencies as related to execution of policy
  • Establish strong governance and manage the end to end process for interim processes
  • Coordinate with Training team to ensure creation of training material and define roll-out plan to Operations teams
  • Extensive knowledge of KYC/AML Control Framework, including policies and procedures
  • 10+ years' experience in banking or finance
  • Considerable experience dealing with senior management in a multi-function environment
  • Extensive experience in control/risk or Compliance (AML/KYC) function
  • Operations Experience
  • Excellent interpersonal + communication skills
  • Negotiation and Influencing skills
  • Strong Leadership and Motivational skills
  • Excellent workflow management skills / experience
  • Superior planning & organizing skills
  • Innovation and change management implementation
  • Process re-engineering and improvement
  • Proficient use of Microsoft Applications ( Word, Excel, Access, Powerpoint, Visio, Project )
  • Project Management Skills
  • University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.
  • Pro-active thinking and execution abilities
  • Creates executable path and drives meaningful outcome
  • Detailed oriented balanced with a strategic view
  • Demonstrated effectiveness in people management – in particular motivation, development, and teamwork
  • Demonstrated effectiveness process management – in particular target setting , prioritization and operational effectiveness
  • Ability to manage a complex regulatory environment
  • Pro-active, flexible, have good organizational skills and must be team player.
  • Ability to work in a dynamic environment.