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Application Support Analyst
Ref No.: 18-09132
Location: Philadelphia, Pennsylvania
Application Support Analyst

GENERAL PURPOSE OF THE POSITION
The Applications Support Analyst supports the development, integration and deployment of enterprise applications, including a mix of commercial products. Provides end user support, assists in project scheduling and sets expectations through effective communication. This position will primarily support on premise Client Portal Services including SharePoint and eRooms which run on the Microsoft Server platform including Windows, SQL Server, and Active Directory.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

• Use technical engineering and analytical skills to assist in the design, development and execution of specifications.
• Identify and resolve configuration, installation, and application compatibility issues.
• Formulate and define system scope and objectives for assigned projects.
• Responsible for designing, modifying, testing, debugging and preparing high-level documentation for custom and 3rd party applications
• Responsible for end user support and troubleshooting of complex problems..
• Performs other related responsibilities as assigned

EDUCATION AND EXPERIENCE

This job requires

• a Bachelor of Science degree from four-year college or university,
• 2-3 years of application support experience,

OTHER QUALIFICATIONS AND REQUIREMENTS:
To perform the job successfully, an individual must demonstrate the following knowledge skills and abilities:
• Technical skills (Microsoft Stack Support)
• Written communication skills
• Verbal communication skills
• Customer service skills
• Interpersonal skills
• Strategic thinking
• Self-starter
• Teamwork
• Planning/organizational skills
• Problem solving skills
• Ability to adapt to change and balance competing demands
• Ability to analyze complex, technical documents, respond effectively to sensitive inquiries or complaints from clients, and effectively present information on complex or controversial topics to senior management.
• Ability to define problems, collect data, establish facts, draw conclusions
In addition to the J/D, some notes from the manager: "In a nut shell, we just need an L3 support person that has experience investigation/resolving MSFT Stack server applications.. they also need to have experience dealing with customers and documenting solutions. If they know PowerShell, SharePoint and erooms that is a plus, but not necessary”
no dev required, just L3 support – we will train him on the applications.. the candidate just needs to bring good problem solving, client engagement and MSFT stack experience.