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Desktop Support Technician
Ref No.: 18-08965
Location: Bala Cynwyd, Pennsylvania
Princeton Information is seeking a Desktop Support analyst for a major client @ Bala Cynwyd, PA

Job Description is as below
 
Job Summary 


Responsible for the implementation, integration and support of office support systems. 
Job Responsibilities
  • Video Conferencing setup and support
  • Provide audio video support to customers for meetings, conferences and customer offsite events.
  • Proven ability to negotiate and work with various Audio/Video vendors to secure purchase quotes, statement of work etc.
  • Ability to provide mobile device support for iPhones and Android Devices
  • Installs, configures and maintains office productivity enhancing tools – hardware and software.
  • Works with end-users to determine types of hardware and software required and coordinates acquisition.
  • Utilizes automation tools to remotely deploy software.
  • Utilizes desktop imaging software to create and maintain build standards.
  • Participates in evaluation, testing and integration of new office products or functions.
  • Provides support for end-users of office systems and products.
  • Provide audio video support to customers for meetings, conferences and customer offsite events.
  • Ability to provide mobile device support for iPhones and Android Devices
  • Proven ability to negotiate and work with various Audio/Video vendors to secure purchase quotes, statement of work.
  • Ability to physically install and configure Audio Video components
  • Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
  • Establishes and builds strong working relations and partnerships with Business Units and Senior Management.
  • Performs special projects and other duties as may be assigned.
  • Ability to travel periodically to complete remote office AV installations or support offsite events. 

Degree / Licenses and Professional Certifications
  • Microsoft Certified IT Professional (MCITP) preferred.
  • Lenovo desktop certification a plus.
  • Bachelor's degree in Computer Science, IT or related field preferred. 

Experience
  • 5 – 9 years' experience in a Desktop technician role. 
  • Experience with Cisco/Tandberg videoconferencing systems (Barco Click-Share, DMP Media Player etc.)
  • Experience with hardware Asset Management a plus.
  • Hands-on experience with Microsoft System Center a plus.
  • Hands –on experience with operating and maintaining equipment used to amplify, record and display sound and images at live events.
  • Hands-on experience with desktop encryption and antivirus software.
  • Strong knowledge of Windows 7, Windows 10, Office 10, 13, 16, and Office 365.