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Technical Support - Virtual Desktop Infrastructure (VDI)
Ref No.: 18-08913
Location: New York, New York
TECHNICAL SUPPORT - Virtual Desktop Infrastructure (VDI)- NYC CONTRACT

The infrastructure and VDI images have been built. The remaining work effort is deploying approximately 10% of the applications, supporting UAT testing and deploying the thin clients to users and post deployment support.
Onsite Desktop Support Technician

The Onsite Desktop Support Technician will be a key member of a project team with responsibilities for executing the implementation of a Virtual Desktop Infrastructure.
This resource will be tasked with deploying mobile thin clients in 4 locations throughout the US

Position Responsibilities:
  • Work with the Infrastructure Project team to deploy Virtual Desktop Infrastructure across the enterprise.
  • Collaborate with other staff members to ensure smooth and reliable operation of the Virtual Desktop Infrastructure and achieving the success criteria for the VDI project.
  • Key tasks will include but are not limited to:
    • PC decommissioning and hardware removal.
    • Thin Client installation.
    • Installation of peripheral devices.
    • User profile cleanup.
    • Asset tagging and tracking.
    • Software installation and application troubleshooting.
    • Accurately record, update and document requests using the Service Now system.
    • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Server as the point of contact:
    • Serve as a point of escalation for reported issues.
  • Post installation user training and support.
  • To maintain a first class level of customer service ensuring that all internal customers are treated efficiently and in an appropriate manner.
  • Must have ability to manage conflicting priorities in a fast paced dynamic environment.
  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
  • Ability to demonstrate practical troubleshooting and problem analysis techniques.
  • Travel will be required.
Skills and Core Competencies:
  • Knowledge of Virtual Desktop Infrastructure.
  • 1 -2 years experience working in an Enterprise Environment.
  • Attention to detail.
  • Certification in hardware repair, Microsoft or Dell technologies a plus.
  • Knowledge of advanced computer hardware, including laptops, workstations, and mobile devices.
  • Experience with desktop and server operating systems, including Windows 7, Windows 10.
  • Extensive application support experience with common office productivity applications such as Microsoft Office 2016.
  • Extensive supporting applications in the financial industry.

Work Conditions
  • 40-hour onsite work week. After-hours work may be required depending on project timelines and maintenance schedules.
  • Sitting for extended periods of time.
  • Some travel may be required.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

4 day work week