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For the past 200 years at Client, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today's modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world's most complex challenges and connecting across capabilities to enable lasting progress for our clients.
We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fueled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what's right.
The Digital Customer Experience (DCX) team is the foremost customer advocate within the Global Consumer Bank at Client. We harness the full power of our people, data, and resources to maximize prospect & customer engagement in support of our strategic priorities. Our global team is responsible for driving all aspects of customer experience, targeting and engagement across the franchise. We take a disciplined, data-driven approach to enhancing the customer experience across the full lifecycle, with digital and mobile as priority channels for acquisition, servicing and engagement. We are focused on delivering sustained, long-term business benefit to the Global Consumer Bank by accelerating our progress towards being an industry-leading digital bank.
The Alerts & Notifications Digital Product Manager in this organization is responsible for managing the account alerts experience, enabling the ability for customers to view/update their settings so they can stay informed of activity and continue to keep their accounts in good standing. The goal is to drive customers to self-service in the digital channel of their choice and encourage them to maintain complete and up-to-date information at all times. You will be responsible for: 1) collaborating with Design, Technology, and Analytics to manage features and enhancements from ideation through to production release, 2) ensuring key metrics are being met, and 3) pushing boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. Your day-to-day responsibilities will look like this:
Driving the strategy and executing against the roadmap to improve the alerts & notifications customer experiences across mobile and browser channels
Partnering with Agile scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, supporting the sprint, and performing testing
Engaging with Research team to conduct usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions
Collaborating with Design pod to ensure an intuitive and delightful UI/UX that meets customer needs
Working with cross-functional teams to get buy-in/approval/guidance, including Operations, Legal, Compliance, Fraud, and others
Defining, monitoring, and tracking KPIs and developing concrete point of view on insights to present to leadership
Solid digital product management background
Experience working in Agile development preferred
Ability to have fun and a willingness to try new things and challenge the status quo
Effortlessly collaborative with strong intellectual curiosity and creative problem solving
Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions
Ability to self-motivate and work well independently and with different teams
Strong presence with ability to interact with and influence all levels of the organization
Bachelor's Degree required
4-7 years of related experience
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