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Financial client in NYC, NY is looking for Electronic Trading Operations Representative for a Full time Permanent role.
The client is a leading provider of electronic trading tools and services for all segments of the financial markets, and our Electronic Trading Operations (ETO) team is responsible for ensuring the implementation, stability, and reliability of those offerings.
We implement new connections and detect, analyze, and resolve issues impacting connectivity with clients, vendors, exchanges, brokers, and ATS venues. We ensure seamless performance with our Electronic Trading platforms through interaction with client Product areas, Network Operations, Engineering, and the client. We understand urgency, work hard, know the business, and are customer service driven. Our clients count on us every day, and we challenge and support each other to deliver the best service possible.
What's The Role?
As a key member of the Client's Electronic Trading Operations team, you'll be responsible for implementing new electronic trading connections for our customers, ensuring a transition process post sale through to solution go-live. You'll also be the trusted authority troubleshooting and resolving issues impacting the businesses we support and our clients directly. You know how to handle complex technical issues with ease, enjoy working collaboratively with colleagues across departments, as well as provide extraordinary support and knowledge to our clients. You will be essential in minimizing impact and mitigating financial risk for these businesses and their clients.
We'll Trust You To:
• Analyze and troubleshoot issues related to our Electronic Trading products in a production environment
• Build and certify new connections, configure applications for these connections, and complete post-production testing
• Provide client feedback to the Product team gathered through the certification process
• Handle client communication using language appropriate for non-technical users
• Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and Product changes
• Examine root cause statistics for trends in production issues
• Design improvements to existing and new Configuration, Monitoring, and Troubleshooting Support tools
• Help prioritize and run the Product backlog
• Conduct capacity planning by analyzing client flows and trading statistics
• Help develop metrics for internal consumption and trading system benchmarking
• Help design and document trading system recovery procedures
• Liaise with the client and our internal Product, Tradedesk, and Engineering groups to handle client expectations and expedite implementation
You'll Need To Have:
• A Bachelor's Degree in information systems or a related technology field such as Computer Science, or relevant work experience
• Experience in UNIX and Linux operating systems and commands, troubleshooting LAN / WAN, and in Middleware connectivity (TCP/IP, MQ, UDP)
• Knowledge of Message Protocols, including the FIX standard protocol
• Demonstrated history of solving complex problems with a keen eye for detail
• Strong project management for executing customer driven short term projects and implementation requests
• Demonstrated leadership in supporting business and technology goals through creative thinking and strong problem management
• Excellent communication skills and effective prioritization and time management skills
• Ability to remain calm under pressure, multi-task, be a team-player, be client focused, and to adapt in a dynamic changing environment
• Excellent analytical and troubleshooting skills
We'd Love To See:
• Strong knowledge of the Equity, Options, Futures and FX markets and any exposure to Broker/Dealers, Hedge Funds, Regulations
• A Computer Science/Technology graduate with a passion for customer service and a genuine interest in financial markets. If you can bring these things along with a great positive attitude, we can teach you the rest.
• Experience with SQL or transactional databases and operating large structured and un-structured datasets (such as indexed data and delimited complex system logs)
• Knowledge of a scripting language, such as Perl, Bash, Korn, and Python
• Project management or Information Security related certification (PMP, ITIL, etc.)
Where Can The Role Take Me?
Many ETO Representatives love the excitement and team feel on the Support and Implementation Desk and continue to develop their career in that area. Some are keen to use their programming skills and progress into Infrastructure or Development teams. A move into the Business or Product side can be a good option for those with both a commercial and technical mindset, especially as expertise is gained across the platforms the ETO team services. With time, some also transition into leadership roles.
What's It Like To Work Here?
We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy, where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. That being said, it isn't all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives, from helping local school kids with their reading, to helping clean up local parks and waterways.
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