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Desktop Support Technician
Ref No.: 18-08677
Location: CLAYVILLE, New York
Desktop Support Technician

Princeton Information is seeking qualified candidates for an experienced Desktop Support Technician need with one of our major clients in Clayville, NY. Does to the client requirements, US Citizenship is required for this position.


6+ years of experience is required for this position at this client. Please apply immediately for consideration.
 
Required Skills:
  • Mainframe Navigation
  • Action Oriented 
  • Active Directory (AD)
  • Apple Tablet End-User Support
  • Approachability
  • bPower
  • Business Acumen (Competency)
  • CD/DVD/Diskette Production
  • Data Center Consolidation
  • Data Center Cooling Processes
  • Data Center Hardware Configuration Planning
  • Dealing with Ambiguity (Competency)
  • Dell Hardware-Guru-2, End-User Platforms & Print
  • Engineering Sciences
  • English-Native Level
  • Google Chrome
  • IBM Hardware
  • Microsoft Internet Explorer Install/Administer/Maintain
  • Microsoft Windows
  • Microsoft Windows Security Design
  • Monitor Backup Procedures
  • Network Operations Management
  • Organizing (Competency)
  • Physical Tape Load/Unload Processes
  • Printers Install/Maintain/Support
  • Remote Support
  • RSA Token Support
  • System Maintenance
  • Technical Support
  • Technical Support - Break-Fix
Must-Have Skills: • Dedicated Highly Motivated, Skilled and Customer Focused Desktop Technician 2+ years, Executive desktop support 6+ years, Field Support 6+ years, hardware, software and equipment products- laptops, software, hardware and printers, and related equipment 6+ years, customer technology and support requirements 6+ years, operational process and procedure 2+ years, Firewalls and Network. Must be willing to be on-call for 24x7 environment and have own transportation. Bachelor's Degree Preferred • All customer supported work related devices are in scope for assistance, including but not limited to laptops, PCs tablets and mobile phones; • One on one, live interaction at Customer Location during regular business hours; • Based upon the devices in use by Customer an Internal Management maintain minimum stock for use in repairs and replacement of devices; • Phone support will be utilized when Customer is outside of the Service Area; • Provide proactive support when changes and new functionality is introduced, and if patching or updating is required for compliance with
Customer policies; • Log all support requests in a ticketing system and keep updated; • Maintain data protection standards for the all devices based upon Customer's approved tools; • Escalate as appropriate for support requests/assistance or urgent Customer matter • Enters commands on computers, tape drives, printers, data communications equipment, and plotters to integrate and operate equipment. • Interfaces with vendors as appropriate to expedite resolution matters of significance. • Observes and researches peripheral equipment and error messages displayed on monitor to detect faulty output or machine stoppage. Investigates, evaluates and resolves equipment problems and escalates issues as necessary to maintain job production. • Maintains audit trail of job activities and status to document productivity. Maintains specific quality records to ensure standards are met. • Monitors and maintains the production job schedule and ensures the schedule is adhered to in order to maintain performance. • As needed, performs scheduled, such as daily, weekly, or nightly, backups on systems in order to maintain production. • Coordinates the movement of equipment and assets in order to maintain production. • Monitors and computes customer data file restores to ensure that data are current and accurate. • Utilizes standard problem management tools to record discrepancies in the environment. Analyzes and evaluates incident reports and makes recommendations to reduce incident rate. • Assists workers in classifying, cataloging, and maintaining tapes to oversee and maintain computer operations.