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IT Operations Support Analyst
Ref No.: 18-08379
Location: BELLEVUE, Washington
IT Ops Support Analyst

In accordance with client requirements, the candidate must be a U.S. citizen, U.S. national, lawful permanent resident, refugee, asylee or temporary resident.

Responsibilities:
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. •
  • Enters commands on computers, tape drives, printers, data communications equipment, and plotters to integrate and operate equipment. •
  • Interfaces with customers to ensure that servers are functioning and to gather information about new server requirements.
  • Interfaces with vendors as appropriate to expedite resolution matters of significance.
  • •Observes and researches peripheral equipment and error messages displayed on monitor to detect faulty output or machine stoppage.
  • Investigates, evaluates and resolves equipment problems and escalates issues as necessary to maintain job production. •
  • Maintains audit trail of job activities and status to document productivity.
  • Maintains specific quality records to ensure standards are met. •
  • Monitors and maintains the production job schedule and ensures the schedule to maintain performance. •
  • Performs scheduled, such as daily, weekly, or nightly, backups on systems to maintain production. •
  • Takes printers and terminals in and out of service as required and assists in resolving hardware related problems in the data center.
  • Coordinates the movement of equipment and assets to maintain production. •
  • Monitors and computes customer data file restores to ensure that data are current and accurate. •
  • Utilizes standard problem management tools to record discrepancies in the environment.
  • Analyzes and evaluates incident reports and makes recommendations to reduce incident rate. •
  • Assists workers in classifying, cataloging, and maintaining tapes to oversee and maintain computer operations.

Requires 2 to 4 years experience inthe above.
Education: Bachelor's Degree, Master's Degree, or equivalent experience.

Required Skills:
Data Center Hardware Configuration Planning-Conceptual/Trained
Monitor Backup Procedures-Conceptual/Trained
OS Command Structures-Conceptual/Trained
Physical Tape Load/Unload Processes-Conceptual/Trained
Printers Install/Maintain/Support-Conceptual/Trained
Reboot Processes-Conceptual/Trained
System Maintenance-Conceptual/Trained
Technical Support-Conceptual/Trained
Technical Support - Break-Fix-Conceptual/Trained