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Technical Support
Ref No.: 18-06309
Location: Newark, New Jersey

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Languages : CL/400, RPG/400, ILE RPG, SQL RPGLE, CLLE, Core Java
Database : DB2/400
Operating System : AS400, Windows, Unix
Utilities/Tools : Robot, AS400 Schedulers, STRDBG, FTP, SFTP, NDM, SEU, SDA, DFU, PDM, RLU, QUERY, MQ Series, MS Office
Application Tools :Eclipse, NetBeans, ROBOT (Job Scheduler)
Servers : Websphere 7.0, Tomcat 6.0


Review and Analyze Technical Design Documents. Debug code, troubleshoot issues and provide resolution.

Assist the operations support group. Develops and document workarounds for functional issues that client have in test / production environments.

Execute Critical Operational Tasks and Business Conversions from a Technical Support perspective.

Assist Help Desk in meeting the client needs by providing review of information relating to impact processing

Troubleshoot real-time production issues to ensure a smooth running of the impact application within the prescribed productivity time frame

Responsible for supporting the testing of enhancements and fixes, and assist functional testing groups who ensure that the programs are functioning correctly and the enhancements function in accordance with the enhancement specifications

Recommend solutions and identifies required program corrections that resolve issues that clients have in conducting their day to day business.

Contribute towards enterprise wide metrics collection and participate in action plans.

Conduct an in-depth analysis of Service Requests raised by internal / external clients to determine the appropriate course of action

Document new/changed operational procedures associated with development/maintenance projects

Ensure that the static data/configuration/set up's are accurate in all client regions to minimize functional service requests.

Participate in peer review processes to ensure the quality of issues turned over to application development/systems support groups is maintained within prescribed quality control standards

Diagnose and remediate (where authorized) all production and test service requests assigned to the group.

Attending the morning batch issues meetings to review all the impact end of day issues from the prior night

Attend the internal and external project status meetings to represent all impact issues and provide current status on all unresolved remedies to management and the clients (upon request)