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HR Technology Analyst
Ref No.: 18-06307
Location: Philadelphia, Pennsylvania
Provides client support of HR Technology deployment including Lawson (Infor) Core HR, Talent Management, Workforce Reporting / Analytics and Integrations to other applications
  1. Performs analysis, design, configuration, qualification, documentation and roll-out of expanded HR Technology capabilities to meet enterprise requirements
  2. Leads designated projects within the HR Technology environment
Application & User Support
  • Strong working knowledge of HR Technology applications (may vary based on assignments)
  • Demonstrates the ability to diagnose, document and resolve complex HR application issues from a functional, administrative and operational perspective
  • Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
  • Plans and administers end user training including New Leader Orientation and Business Partner Training; also aides employee and management end users as needed ( "Help Desk” function)
  • Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
  • Acts as a Subject Matter Expert (SME) on HR applications including how to best leverage system capabilities to satisfy specific client needs
  • Works directly with IS function on service requests and defect resolution from inception through to completion
  • Supports 'downstream' integration requirements including HR data model consultation, management of employee data requests and trouble shooting of data issues encountered by internal and external third party applications
Project Management
  • Manages designated HR Technology projects throughout the project lifecycle including delivery of project plans, estimates, management presentations, user communications, IS coordination and project team supervision
  • Performs Business Requirements Analysis and composes clear, comprehensive Functional Specifications that are usable by our IS counterparts to enable new capabilities
  • Plans and executes User Acceptance Testing to ensure quality implementations
  • Develops clear user documentation including Job Aides, Operational Guides, Online Content, etc.
  • Assesses client information needs and develops HR Reports using Report Writing Tools
  • HR software support and administration (Lawson preferred)
  • Proactive problem solving skills
  • Business and system analysis skills
  • HR domain knowledge and experience
  • Technology aptitude and learning ability
  • Strong oral and written communication skills
  • Proficiency using MS Office applications including MS Access and MS Excel
  • Database, report-writing and data analysis experience
  • Project management skills, knowledge and experience
  • Customer service orientation
  • Collaboration and consensus building skills
  • Bachelor's Degree in Human Resources, Business Administration, Information Technology or related field
  • Relevant academic concentrations include: HR Technology, HR Management, Human Capital Management, Business Intelligence, Health Care Administration, Information Systems
  • 4 to 6 years of experience working in an Human Resources or Information Technology environment