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Field Technician-3
Ref No.: 18-05425
Location: Salt Lake City, Utah
Support Desk Technician

Princeton Information is seeking a Support Desk Technician for an opportunity in Salt Lake City for a major client!

Duties and Responsabilities
Provides basic troubleshooting assistance and ticket resolution for personal computer users. Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. Diagnoses and troubleshoots basic problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Assists in the design and development of standardized operational management reports to identify issues or monitor computers. Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment. Good organizational and problem-solving skills.

Specific details include, but not limited to:
• Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment.
• Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Performs complex analysis and prepares reports on system problem trends and issues.
• Provides leadership and work guidance to less experienced personnel.
• The following basic and other qualifications are reflective of the types commensurate with the level of education and experience indicated in this profile and are described relatively within a type of work.

Basic Qualifications:
• High school diploma or G.E.D.
• Ten or more years of field support experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements

Other Qualifications:
• Good interpersonal skills to resolve field support problems
• Strong analytical and problem-solving skills
• Good communication skills
• Good time management and organizational skills

Required Skills:
Microsoft Exchange
Active Directory (AD)
Bomgar
Dell Hardware
Client Hardware
IBM Hardware
Microsoft Excel
Microsoft Internet Explorer Install/Administer/Maintain
Microsoft Outlook
Microsoft PowerPoint
Microsoft Windows
Microsoft Word
Printers Install/Maintain/Support
System Maintenance
Technical Support
Technical Support - Break-Fix