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Production Support - Rates
Ref No.: 18-05096
Location: New York, New York
Rates Production Support Engineer:
The prime responsibility of a Rates Production Services team member is to manage the 1st and 2nd line support to the trading and risk systems across the Rates Products business. The ideal candidate will have strong technical and business knowledge of the Rates Products space including the tasks, and requirements, of running within a fast paced trading environment.

Role:
Front Office Fixed Income Rates support role with working business knowledge of Fixed Income Rates securities, Treasuries, Swaps, Agencies, Options. This is a hands-on role support engineering role, facing off / supporting the desk/traders/sales and MO users for all Pricing, Execution, Trade Capture, Risk, & PnL applications.

Description:
This is a high-profile and critical role working in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.  This is a critical role requiring a highly motivated and dedicated individual who can provide procedural and technical support within the support team to FI trading desks.


The candidate should be able to:
  • Communicate status of applications and incidents with end users at all times with the ability to communicate technical and production-related concepts to a broad range of technical and non-technical staff.
  • Provide support for trade booking to traders and operations staff for any position adjustments and/or discrepancies and recommends methods of resolution.
  • Be able to diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Perform incident management, by identifying, diagnosing, and resolving functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact.
  • Have strong research, investigation and evaluation skills, with a structured approach to problem solving.
  • Effectively prioritizing tasks, issues, and projects in a highly dynamic work environment that includes a global focus.
  • Be able to work in close collaboration with the Infrastructure Support, application developers, offshore Core support resources, application Managers and developers.
  • Be responsible for tracking change requests and high severity incidents in accordance with defined service levels
  • Maintain a knowledge base of known defects and issues, process, techniques.
     
Minimum Qualifications:
  • Minimum 3 years' experience in trade floor Production Support.
  • Good understanding of Rates products with knowledge of Risk, Position and P&L Management, Order Management etc.
  • Experience with electronic trading applications that have connectivity to external trading applications such as Bloomberg, Tradeweb,eSpeed and MarkItWire to send/retrieve information.
  • Have a technical understanding of systems processes and the tools used to build those processes. These include programming in Java, c#, Linux, Windows, Databases, SQL
  • Able to navigate/develop in UNIX and Windows proficently, reading and understanding the UNIX file system.
  • A good understanding ITIL practices.
  • Able to troubleshoot problems in multiple environments.
  • Strong technical programming and analytical skills.
  • Excellent communication skills, ability to multi-task, and work towards tight deadlines.
  • Able to handle a fast paced trading environment.
  • Sense of urgency when handling production issues impacting the desk\firms ability to do business
  • Experience of monitoring software and maintaining and improving rulebases.

Preferred Skills
  • Fixed income rates and derivatives product experience
  • SQL Programming
  • Autosys management
  • FIX Protocol
  • ION Trading Platform
  • STP solutions