Previous Job
Smart Automation Centre
Ref No.: 18-01597
Location: Tampa, Florida
The Services Strategy: 2020 is an integral part Client's Operations & Technology (O&T) Strategy and aims to transform all aspects of our Operations including Business Alignment, Service Excellence, Risk and Controls, Operating Efficiency and Talent.

The Services Strategy: 2020 will accelerate our traditional improvement levers, such as CitiLean, while enhancing them with emerging technologies such as robotics.

The Smart Automation Centre is being launched to bring together the existing client Lean program and a new team focused on industrializing emerging automation technologies and the use of robotics at Client.

The Smart Automation Centre will be responsible for partnering with our businesses and functions across Client to:
• Ensure all the elements are in place for the rapid deployment of Robotics and other related technologies, including infrastructure, vendor agreements, training and a standardized playbook
• Research emerging technologies and ensure best practice transfers across businesses and functions
• Support businesses and functions in identification of opportunities and help drive the execution of complex projects, where needed
• Embed a the tools, training and mindset of client Lean
• Execute on flagship projects
• Track and ensure coordination of Client's Robotics Book of Work
• Provide visibility and governance for Senior Management and the Board over the Robotics program across Client

This role will play a key program management and governance support function for the Centre in the execution of key priorities as listed below:

Key Responsibilities:
• Support the Automation Catalysts in the identification of opportunities and building a book of work in partner areas by applying and customizing standard identification / prioritization tools
• Assistant in the maintenance of a knowledge sharing library for information about how to implement Robotics
• Support the program governance and tracking for the Services Strategy for Senior Management across the firm
• Support the bedding down of the Robotics Controls Ecosystem
• Support the build-out and running of the client Lean Digital Training Academy
• Maintain a Risks and Issues Log for the overall program to ensure all items are addressed and actively managed through to committed resolution dates
• Support businesses and functions with POC's or basic application of simple RPA tools by developing simple use-cases

Other Responsibilities:
• Supporting Management with preparation of materials to report on program progress
• Training new team-members in standard methodologies and tools

Job Skills/Qualifications:
• Minimum of 3+ years total work experience (ideally with experience in financial services)
• 2+ years of project experience related to technology deployment and ideally working with Robotics and other emerging technologies
• Previous experience with basic development or EUC configuration would be ideal but training will be provided
• Previous experience in supporting the built-out and running of a pipeline of transformation work at an organizational level would be ideal
• Strong data analytics capabilities especially cost analysis and internal/external benchmarking
• Ability to work autonomously to outcome-based directions
• Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across businesses and functions
• Excellent time management skills are required including the ability to manage and prioritize multiple items at once
• Strong communication skills and the ability to structure logical analysis in presentations
• Excel and PowerPoint skills are key
• An understanding of Client's businesses, the major strategic issues and the senior management landscape would be beneficial
Job Skills/Qualifications:
• An undergraduate degree from a top tier institution
• PMP or Prince certification is desirable but is not required
• Lean and/or Six Sigma certification is desirable but is not required
• Highly motivated, organized and methodical
• Logical, analytic and rational thinker
• Demonstrated team player
Educational Level:
• Bachelor's degree