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Cyber Infrastructure Chief
Ref No.: 22-00015
Location: Arlington, Virginia
Are you passionate about technology? Join our growing team! AboutWeb, an award-winning IT solutions company, has been providing excellence in product development, application design, and cybersecurity solutions, since 1998. We are a diverse blend of engineers, developers, and cybersecurity professionals, providing cutting-edge solutions to real-world issues and solving problems for clients.
AboutWeb is a subsidiary of Penacity, LLC.

AboutWeb is seeking an experienced Cyber Infrastructure Chief to join our Federal contract in Arlington, VA

Clearance Level; Active Top Secret

The qualified candidate will perform the following tasks:

• Gather and analyze metrics to benchmark the Help Desk workload/performance and identify trends in call center issues
• Provide productivity, service level, and key performance metrics in support of business objective
• Develops an effective and workable framework for managing and improving customer IT support in the organization
• Continuously review reporting requirements and current data collection methods to ensure efficiency. Work with teams to collaborate on the most efficient way to report and retrieve data
• Participate in the IT Change Management process, including drafting plans, system testing and application of controls for all updates made to a test or production environment
• Experience driving discussions with senior government personnel regarding trade-offs, best practices, project management and risk mitigation
• Demonstrated ability to collaborate with stakeholders and business owners to provide guidance and recommendations on improving IT infrastructure
• A proactive approach to identifying issues and problems, areas for improvement, and performance bottlenecks along with an ability to offer and implement solutions to address these.
• Experience creating dashboards to track service health that appeal to both technical and non-technical audiences preferably with Splunk.
• Excellent written and verbal communication skills, with a strong attention to detail and superior ability for problem solving.
• Skilled at directing a large team, and executing responsibilities without direct supervisor.

20 years of experience

Education: Masters
CISSP Certification

AboutWeb is a subsidiary of Penacity, LLC.

If you are interested in applying for this job, or if you know someone who is (we offer referral bonuses), please get in touch with us at