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PC Technician/Help Desk Specialist
Ref No.: 19-00212
Location: Cincinnati, Ohio
Are you passionate about technology? Join our growing team! AboutWeb, an award-winning IT solutions company, has been providing excellence in product development, application design, and cybersecurity solutions, since 1998. We are a diverse blend of engineers, developers, and cybersecurity professionals, providing cutting-edge solutions to real-world issues and solving problems for clients.
AboutWeb is a subsidiary of Penacity, LLC.

We have an immediate opportunity for a PC Technician/Help Desk Specialist to support an ongoing contract with a federal defense client. This position is based in Cincinnati, OH.

Note: This position requires current DoD 8570 IA Baseline Certification, IAT Level I (A+ CE, Network+ CE, SSCP, CCNA-Security) and interim Secret clearance prior to start.

JOB SUMMARY:
Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.

PRIMARY RESPONSIBILITIES:
Support responsibilities include software installation, and configurations. The Helpdesk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

BASIC QUALIFICATIONS:
* Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master's degree..
* Current DoD 8570 IA Baseline Certification, IAT Level I (A+ CE, Network+ CE, SSCP, CCNA-Security)
* Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
* Interim Secret Clearance required prior to start

* Experience supporting Windows 7, Windows 10, and MS Office 2013.
* Experience using Remedy or a similar ticketing system.
* Strong analytical and follow through skills.
* Strong verbal and written communications skills.
* Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
* Ability to work well independently on defined tasks.
* Ability to work well as part of a team.

PREFERRED QUALIFICATIONS:
* Experience maintaining Lexmark, Client, or Ricoh printer devices (i.e. installing maintenance kits).
* Prior USACE/ACE-IT experience.
* Experience working in a DoD environment.
* Experience supporting Office 365

If you are interested in applying for this job, or if you know someone who is (we offer referral bonuses), please get in touch with us at careers@aboutweb.com.

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