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Mid-Level Help Desk Technician (TS/SCI)
Ref No.: 19-00193
Location: Dulles, Virginia
AboutWeb, an award-winning IT solutions and staffing company, is seeking a highly-qualified candidate to perform Help Desk Technician support for our clients while working directly with our existing clients. The Help Desk Technician will all requests directly provided by our client.

**Applicants must hold an active TS/SCI Security Clearance and have Security+

Position Requirements:
Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, local network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.
  • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software.
  • Delivers, tags, set up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
  • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Preference for experience with XACTA
Employees will be expected to interact with clients on a daily basis in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also needed.
This is a full-time, salaried position.

US Citizenship required; active TS/SCI clearance required.