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Call Center Rep
Ref No.: 18-00066
Location: North York, Ontario
Position Type:Direct Placement
Experience Level: 1 Years
Pay Rate : C$ 30,000.00 - 31,000.00 /Hour
 ·         Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
·         Determines requirements by working with customers.
·         Answers inquiries by clarifying desired information; researching, locating, and providing information.
·         Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
·         Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
·         Maintains call center database by entering information.
·         Keeps equipment operational by following established procedures; reporting malfunctions.
·         Updates job knowledge by participating in educational opportunities.
·         Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.