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Servicenow Admin
Ref No.: 17-02489
Location: Raleigh, North Carolina
 Service Now Administrator Certification 
• Perform core configuration tasks 
• Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts 
• Experience with requirements gathering 
• Experience with Functionality/CAT Testing 
• Use mobile clients 
• Activate plugins 
• Add users, groups and roles 
• Manage data with tables, the configuration management database (CMDB), import sets and update sets 
• Work with two key process applications: Knowledge Base and ServiceNow Service Catalog 
• Create workflow activities and approvals 
• Configure alerts and notifications 
• View upgrade history and status 
• Control system access and data security 
• Run reports, configure service level agreements (SLAs) and perform instance branding and customization