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End-User Customer Support
Ref No.: 17-01449
Location: Irvine, California
 Hi ,
 
I am Kiran from Ramsoft Systems Inc, one of the Fastest Growing Staffing firm in the US, with a strong technology heritage we bring career opportunities with 50+ Fortune companies.
 
After reviewing your resume, I believe you would be a great fit for a HP position available with one of our esteemed client. Below is the detailed job description for your perusal.
 
Customer Support
Irvine, CA
6 months
 
US Citizen or Permanent Resident (Green Card) required.
 
Job Description:
 
IT technical support for all City of Irvine in-scope products and services. Able to take calls in an ACD environment and answer technical questions in WINTEL/MS Office environment. Follow HPES processes/procedures. Troubleshooting skills, excellent customer service skills, triage, support field staff, ticket processing. Experience with UGovernIT tool is preferred.
 
Education and Experience
  • Typically a Bachelor's degree or equivalent experience and 2-4 years related experience. may hold 2 year post-high school Degree (technical field)
  • 4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines.
 
Knowledge and Skills
  • Working knowledge of the field of Customer Relations.
  • Demonstrated verbal communication and customer service skills.
  • Intermediate-level knowledge of operating systems software.
  • Demonstrated writing/correspondence skills.
  • Experience and demonstrated presentation skills.
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
 
Thanks & Regards
KIRAN BAGE
 
 

Ramsoft Systems Inc 
Certified: ISO 9001: 2000, MBE

ERP, BI, EAI, E-Business: "Projects & Staffing”
Tel: 248 530 9224, Fax: 248 354 3626 
kiran.bage@ramsoft.netwww.ramsoft.net 
"Proudly serving the industry for 21 years”