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IT Ops/Support Analyst - ITIL
Ref No.: 17-01004
Location: San Diego, California
Hi,

I am Kiran from Ramsoft Systems Inc, one of the Fastest Growing Staffing firm in the US, with a strong technology heritage we bring career opportunities with 50+ Fortune companies.

After reviewing your resume, I believe you would be a great fit for a Client Enterprise position available with one of our esteemed client. Below is the detailed job description for your perusal.

IT Ops/Support Analyst - ITIL
San Diego, CA
12 months contract

US Citizen/Green required. Must be local to San Diego, CA. Position on site.

This position is for IT Operational Support Analyst IV for the local server team for the County of San Diego account. This position will build and Support requests for the County of San Diego. This account is the IT out source that provides IT services to the County of San Diego.

Skills Required:
  • Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL). Web technologies.
  • Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications).
  • Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance).
  • Strong experience with implementation, problem analysis and solution of infrastructure and business application environments.
  • Strong verbal and written communication skills and technical leadership skills.

Responsibilities:
  • Responsible for the Build, installation, configuration, maintenance, and reporting of Windows\ UNIX\Linux based systems.
  • Work with a team of administrators and provide 24x7 on-call support.
  • Schedule and implement upgrades and patching activities during a maintenance window as required by system availability after business hours.
  • Provide daily operational oversight and technical guidance to the Infrastructure staff.
  • Three to 5 Years Experience building, patching, supporting Windows\Unix\Linux Servers both Physical and Virtual.
  • Ensure team personnel participate and support department objectives, solicit feedback and provide time bound solutions.
  • Takes a proactive approach to ensure proper engagement procedures are followed between local and leveraged teams to address technical project challenges prior to impacting project timelines, customer satisfaction, MASL's or Milestones.
  • Attend teleconferences or technical meetings to review, educate and support project objectives.
  • Communicate project status changes and updates to Chief Technology Officer (CTO)'s office, Client leadership and project teams.
  • Address operational issues using available software tools.
  • Perform configurations, maintenance, monitoring, and troubleshooting IAW current engineering documentation.
  • Respond to monitoring alerts and warnings with prompt corrective actions and escalations
  • Complete all scheduled maintenance IAW established policies and procedures
  • Provide initial response, Level 1 and Level 2 escalation for outages
  • Schedule maintenance actions in a timely manner.


Thanks & Regards
KIRAN BAGE



Ramsoft Systems Inc
Certified: ISO 9001: 2000, MBE

ERP, BI, EAI, E-Business: "Projects & Staffing”
Tel: 248 530 9224, Fax: 248 354 3626
kiran.bage@ramsoft.net, www.ramsoft.net
"Proudly serving the industry for 21 years”