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Service Now Admin- Raleigh, NC
Ref No.: 17-00770
Location: Raleigh, North Carolina
Service Now Administrator
Raleigh, NC
8 months
Required Skills:
• Service Now Administrator Certification
• Perform core configuration tasks
• Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
• Experience with requirements gathering
• Experience with Functionality/CAT Testing
• Use mobile clients
• Activate plugins
• Add users, groups and roles
• Manage data with tables, the configuration management database (CMDB), import sets and update sets
• Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
• Create workflow activities and approvals
• Configure alerts and notifications
• View upgrade history and status
• Control system access and data security
• Run reports, configure service level agreements (SLAs) and perform instance branding and customization

Preferred Skills:
• Bachelor's Degree in Computer Science, MIS, Engineering or related field
• Proven ability to be responsible for the daily administration, maintenance and Change Management/Change Control
• Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers
• Detailed knowledge of applicable security policies and standards
• Development experience
• Ability to work independently with minimal direction.
• Ability to communicate to a wide variety of audiences, both business and technical
Hours of Support:
• Initially the support hours will be during regular business hours but off hours support will be required to support the deployment to include nights and weekends.

Additional Provisions
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
• If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.

Place and Period of Performance:
• Hours of support:
o The standard work week for contract staff will be 5 days a week and 8 hours per day preferable
o Contract staff may be required to travel to support business efforts.
Candidates must have all required skills/experience to be considered.