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IPT Day 2 Technician
Ref No.: 17-00539
Location: lansing, Michigan

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Kindly please go through the requirement. Please share me your updated resume if you are comfortable

Position: IPT Day 2 Technician
Location: Lansing, Michigan 48909
Contract: 1 Year
Interview Type: Either Webcam or In Person

Short Description:
Cisco IP Telephony (IPT) Technician with field experience to assist with Avaya to Cisco IPT migration project. The Day 2 support requirements of these migrations typically includes Moves, Adds, Changes, and troubleshooting.

Complete Description:
Function as a member of the Telephony Services IPT team and follow all established processes to deliver, document and support any assigned IPT and VM (voice mail) requests for new service or change from agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes use of delivery service management tools (BMC Remedy and SMMS), Specialist level qualifications on Telecommunication devices such as Cisco Switches and Routers, Cisco Call Manager, and other related devices. Technicians will need to be in place and available to work from 8 AM to 5 PM Monday thru Friday at the 608 West Allegan Telephony office location for the duration of the contract.

Technical support is required to assist with the following tasks:
• Increase capacity and decrease cycle time needed to deliver and maintain Telecommunications services to agency clients.
• Perform assessment, installation, testing, and repair of the SOM Cisco IPT solution as needed to facilitate customer satisfaction with DTMB as their service provider.
• Contractor will perform as Telephony Services IPT team member and be responsible for the timely delivery of all scheduled projects and trouble resolution to open tickets as assigned.
Skill Required / Desired Amount of Experience
Cisco Certified Network Professional Voice (CCNP Voice) or Cisco Certified Network Associate Voice (CCNA Voice) Required 5 Years
Cisco Unified Communication Manager (CUCM) Required 5 Years
Cisco Unified Attendant Console Required 5 Years
Cisco Unity Connection (CUC) Required 5 Years
Cisco Unity Express (CUE) Required 5 Years
Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax Required 5 Years
Knowledge and experience with Avaya PBX Desired
InformaCast Paging Desired

Thanks & Regards,
Sathish Korapati
Ramsoft Systems Inc
Certified: ISO 9001: 2000, MBE
ERP, BI, EAI, E-Business: "Projects & Staffing”
Tel: 248-530-9224, Fax: 248 354 3626,
"Proudly serving the industry for 22 years”