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Customer Service / Call Center
Ref No.: 17-00420
Location: San antonio, Texas
Hello,

Hope you are doing well.

Kindly please go through the requirement. Please share me your updated resume if you are comfortable.

Position: Customer Service / Call Center
Location: San Antonio, TX
Contract: 12+ Months
Only US Citizens eligible

Provide levels of customer service that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position
MAIN RESPONSIBILITIES
• Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates
• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
• Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system
• Process requests for credit, rebill, and returns as needed
• Work with Supply Chain to support on-time delivery and other company KPI's
• Meet or exceed established order accuracy and turnaround time standards
• Handle all customer contacts in a professional and courteous manner
• Manage short supply situations, backorders, and manual allocations as required
• Input and manage orders for exception products requiring special handling
• Compose accurate, prompt and appropriate replies to all customer contacts
• Enter all contact information into appropriate database(s) in compliance with Company and regulatory policies.
• Ensure that all potentially serious incidents are raised to the appropriate levels of Management
• Support promotional sales campaigns and product launches
• Resolve product and service complaints to the satisfaction of the customer within established company guidelines.
• Handle all complaints according to FDA regulations governing medical devices
• Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching, and feedback sessions.
POSITION REQUIREMENTS
Education • High school diploma or equivalent-
Required• Bachelor's degree-
Preferred Experience • 1+ years of business related experience in a customer contact center
Required • 2+ years of business related experience in a customer contact center-
Preferred • 1+ years of experience with SAP- Preferred • 1+ years of experience with Microsoft Office Suite- Preferred

Thanks & Regards,
Sathish Korapati
Ramsoft Systems Inc
Certified: ISO 9001: 2000, MBE
ERP, BI, EAI, E-Business: "Projects & Staffing”
Tel: 248-530-9224, Fax: 248 354 3626
satish@ramsoft.net, pbtsathish@gmail.com
www.ramsoft.net
"Proudly serving the industry for 22 years”