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Technical Support 1
Ref No.: 17-04036
Location: Augusta, Michigan
Job Description:
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
  • Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases.
  • May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
  • May write and update personal computer and mainframe application programs. Experience in automated data processing systems.
  • Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
  • Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.
  • Provides assistance in the design, development, and maintenance of various system applications.
  • Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software.
  • Makes presentations and briefings for training sessions.
  • Prepares briefings, reports, and evaluations on system efficiency and utilization.
  • May be responsible for accessing data from and transferring data to various local, state, or federal databases.
  • Experience in Video and audio conferencing systems, maintenance, repair and operation is required.
  • Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus.