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Help Desk Support II
Ref No.: 17-04270
Location: Salem, Oregon
  • Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
  • Build and configure ODOT PCs, following agency standards and procedures.
  • Provide status reports as directed describing work-related activities and accomplishments.
  • Maintain workstations in accordance with IS standards.
  • Ensure workstations and their applications are in operational condition.
  • Troubleshoot workstation hardware and operating system problems.
  • Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
Required Skills:
  • May require an associate's degree in a related area and at least 3years of experience in the field or in a related area.
  • Active Directory
  • Backup and recovery
  • Communication skills both verbal and written
  • Learning ability
  • MicrosoftOffice
  • PC Hardware Trouble Shooting
  • Printer Trouble shooting
  • TCP/IP
  • Team work
  • Windows 9x/2000/XP/NT/Vista/7