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Customer Service Specialist I
Ref No.: 18-23420
Location: Pleasanton, California
Candidates must be available to work one of the shifts below.

Weekend Shift 1:
Sun: 9:30 AM - 6:00 PM
Mon - Thurs: 11:30 AM - 8:00 PM

Weekend Shift 2:
Tues - Thurs: 11:30 AM - 8:00 PM
Fri - Sat: 9:30 AM - 6:00 PM

Job Description:
Role includes order entry, administration and shipping. This role ensures orders are being tracked appropriately in accordance with Cardpool's policies and procedures. - Must be MAC proficient and be able to navigate a browser - Familiar and be able to navigate in Google Chrome - Attention to detail, and ability to respond quickly to developing issues - Data entry and ability to do basic keyboard entry - Strong interpersonal skills - Strong sense of customer service principles - Problem solver and ability to communicate clearly and concisely Plays a key role in providing support to the team, our partners and consumers as well as representing the team on various projects/programs. The role includes utilizing multiple applications to support partner and consumer requests as well as being responsible for organization and maintenance of data. Involves opening envelopes from mailed gift cards that are received - Check gift card balances on received cards - Sending payment on gift cards to customers - Inputting cards into inventory Buying gift cards - Involves retrieving the gift cards from inventory and mailing them out - Manage and navigate orders through a customized queue system - Process the shipping of 85% of orders, verifying balances, and packing envelopes - Process up to 800 gift cards daily - Folding invoices into envelopes - Sending out emails to customers - Provide customer support by making verification phone calls.