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Field Service Tech Sr
Ref No.: 18-17242
Location: Charlotte, North Carolina
Position Description Resolves technical problems in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.
Skills Required Resolve printer issues namely toner replacement, paper jams, connectivity issues and printer maintenance Knowledge and experience with Active directory Address Incident tickets to include break/fix issues reporting using Remedy ticketing system Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems Support software and hardware for desktop users running Office 2013, 2016 Troubleshoot hardware issues pertaining to printers, copiers, and fax machines Diagnoses and resolves moderately complex end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process Participates in the deployment of new software platforms Good knowledge of computer systems and local area networks Troubleshoot with remote users on connectivity using VPN, Aruba Networks, Cisco AnyConnect Good communication skills Set up and configure Blackberry, iPhones, iPads and Android operating systems Executive VIP support Able to manage and take ownership of technical issues Provide updates & follow up with customers Act as a liaison to other technical teams within the organization Be familiar with WebEx productivity tools, Telecommunication conferencing Knowledge and experience with Active directory. Be familiar with WebEx productivity tools, Telecommunication conferencing Familiar with desktop operating systems Windows 7, Windows, 8.1 and Windows 10 Familiar with VTC, Cisco Telepresence and other video conferencing services
Skills Preferred
Experience Required 6+ Years with HS 3+ Years with AA 0 Years with BS
Experience Preferred
Education Required 6+ Years with HS 3+ Years with AA 0 Years with BS
Education Preferred
Additional Information