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Business Support Analyst-SFDC
Ref No.: 18-00071
Location: San Francisco, California
Position Type:Contract
Start Date: 06/04/2018
This role requires SFDC and ServiceNow. They are seeking a Business Support Analyst – not a

technical BSA. They'll receive SFDC cases through Service Now tickets. Rate is $50 CTC max, and location is One Market, SF.

Responsibilities
Provide 2nd level support resolving functional and system errors identified or escalated by Business Partners
Ability to support a suite of technologies and applications including Saas applications such as Salesforce and Java based application
Coordinate and collaborate with multiple teams to investigate problems. Track system activity to ensure the service is operational as defined by SLAs
Incident management. Ensure incidents, issues and problems are raised with defined time frame and follow service standards
Monitor and maintain operational readiness of all enterprise applications
Identify and proactively fix system issues through monitoring and early watch reports
Work with internal customers to understand requirements and implement configuration changes. Should be able to debug and understand logs

Minimum Qualifications
Bachelor Degree in Computer Science or equivalent experience in the software industry
3 years' experience working in a large enterprise environment supporting applications and users
Operated as Level 2 Support analyst with focus on continuous improvement
Advanced interpersonal skills to effectively promote ideas, collaborate across teams and influence teams to resolve issues
Strong passion and experience in delivering high-performance
Ability to work in a fast paced, dynamic and event driven environment.
Strong verbal and written communication skills
Successful implementation of process improvement initiatives
Strong organizational, problem-solving, and analytical skills

Preferred Qualifications
Knowledge in one or more major enterprise applications like Service Now, Salesforce and Jira are a plus
Experience on executive summary reports and dashboards creation are preferred